Frequently Asked Questions

Are you not getting anywhere? Find answers to the frequently asked questions below.

Order pay

Which payment methods are accepted?

You can pay with iDeal, Visa, Mastercard, Maestro, Sofort, Apple Pay, Google Pay & Shop Pay.


We bieden diverse bedragen aan e-giftcards aan. Dit betreft een digitale giftcard, je krijgt dus niets thuisgestuurd. Je kunt ons een berichtje sturen als het gewenste bedrag er niet tussen staat.

Het is mogelijk om bestellingen die betaald zijn met een cadeaubon of kortingscode (deels) te retourneren. Je ontvangt een nieuwe tegoedbon ter waarde van hetzelfde bedrag.

Shipping & returns

When do I receive my order?

We aim to ship your order within 1-3 business days. You will receive a shipping confirmation with track & trace as soon as we have posted your package. Normally you will receive the package within one working day after shipment.

NB! We have no influence on crowds or delays in the delivery service. We count on your understanding.

What are the shipping costs?

The shipping costs depend on the size and value of your order. The shipping costs of your order are calculated at checkout. These are the standard rates within NL :

Envelope: €0.92
Letterbox package: €4.10
Package: €6.75
Registered parcel: €8.70
Insured package: €14.90

Belgium, Germany & France:

Envelope: €1.55
Letterbox package: €4.65
Package: €13.00
Registered parcel: €18.00
Insured package: €28.00

How can I return my order?

Of course we hope that you are happy with your purchase! If it happens that your order is not entirely to your liking, you can return it within 14 days after delivery . To do this, follow the steps below:

1. Report your return as soon as possible, but no later than 14 days after receipt, by sending an email to . Do this while stating your order number. You will receive a confirmation email from us as soon as possible with the return address. NB! We will not process returns that have not been registered by e-mail!

2. Pack the item(s) carefully and in the original packaging including accessories. NB! The items must have an attached price tag (tie-wrap). Returns without a ticket will not be processed.

3. Send the package by registered mail via PostNL to the address you received by email. Send us the track & trace after shipment via .

4. After receiving your return, we will process it as soon as possible and prepare the refund of the purchase amount within 14 days via the same payment method.

NB! The costs for returning your order are for your own account and we recommend that you keep proof of shipment with tracking information. As the shipper you are responsible - if the return package is lost, this is not our responsibility. Damage caused by insufficiently protected packaging is for your own account.

Do you have any questions regarding the above? Mail us at

No exceptions are made to the above. For hygiene reasons, earrings cannot be tried on and returned.


We bieden helaas geen ruilservice aan. Wil je liever een ander item bestellen? Als de initiële bestelling aan alle retourvoorwaarden voldoet, kun je deze retourneren (zie de instructies en voorwaarden onder het kopje "RETOURNEREN") en een nieuw item bestellen. We adviseren je om dit direct te doen, voor het geval jouw favoriet uitverkocht raakt. De verzendkosten voor het retourneren van de initiele bestelling en de nieuwe bestelling zijn voor eigen rekening.

Our collection

What material are the jewelry made of?

Our vintage and pre-loved collection only consists of solid gold items. We do not sell gold plated jewelry. Our items also feature natural gemstones (unless stated otherwise). Our items will not discolour and can last for generations to come!

Gold jewelry is always made of a mix of pure gold and other materials such as copper and silver. Pure gold (24 karat) is too soft to make jewelry. The number of carats indicates the gold content in a piece of jewelry. The higher the carat, the more pure gold a piece of jewelry contains. Below you will find the differences:

8 karat: 333/1000 or 33.3% gold

9 karat: 375/1000 or 37.5% gold

14 karat: 585/1000 or 58.5% gold

18 karat: 750/1000 or 75% gold

The content often says something about the origin of your jewelry. For example, 8 carat is mainly used in Germany, 9 carat in England and 14 carat in the Netherlands.

How do you guarantee that the jewelry is real gold?

We find our collections all over the world, each item more unique than the next. We work with permanent partners who guarantee their quality. Quality is our top priority! Naturally, we therefore also carry out checks ourselves before items go on sale. Most of our items are gold stamped. If, for example, this is no longer visible due to the age of a piece of jewelry, we will always carry out a gold test by means of a touchstone and test water. So you can assume that you have a soild gem in your hands!

Will the jewelry that is sold out still be replenished?

Our collection consists of vintage and pre-loved items, so often only one of them is available. There is a chance that a similar item will become available again!

If an item is returned, it will be back in stock. Keep a close eye on the website.

Is the entire collection vintage/pre-loved (and what's the difference)?

Our jewelry collection consists almost exclusively of vintage or pre-loved items. It may happen that an item is new - this will be stated on the product page.
A vintage item is at least 25 years old, a pre-loved item is newer. It is not always possible to determine the age of an item. If known to us, this will also be stated on the product page.


How do I know my ring size?

You can determine your ring size in a number of ways. Detailed instructions on how to measure your ring size can be found in our size guide. Tip! Order our ringsizer here.


Is er na ontvangst onverhoopt iets mis met je bestelling of heb je een klacht? Stuur dan direct een mail waarin je de situatie uitlegt naar We zullen zo snel mogelijk op je mail reageren en samen tot een oplossing komen.

What if the ring is not my size?

Is a ring not quite your size? In most cases it is possible to have an item resized. NB! You should have the resizing done yourself at a jeweler or goldsmith in your area. Send us a message via Instagram or an email to , so we can advise you about the possibilities. NB! This is just advice, not a guarantee. We are not responsible if something goes wrong with a resizing. Items cannot be returned after resizing. You can use the cooling-off period of 14 days to inform yourself about the actual possibilities at a jeweler or goldsmith in your area.


Do you have a visiting address?

Unfortunately, it is not possible to visit us to try on or pick up items, for example. We do, however, regularly organize a pop-up. Sign up for the newsletter and keep an eye on our socials to stay informed of events where you can view and shop our items live!

How can I get in touch with you?

Do you have questions, tips or otherwise? Contact us via Instagram or send an email to . We do our utmost to respond as quickly as possible.